Effective date: 18 September 2026
Provider: HEXA INFO SOFT, a proprietorship of Hadik Soni (“Hexael”, “we”, “us”)
Contact: hardik.b.soni@gmail.com
These Terms govern access to and use of Hexael Help Desk Auth (“HelpDesk”), a service for managing customer support tickets and connected support mailboxes. By creating an account or using HelpDesk on behalf of an organization, you agree to these Terms and confirm that you are authorized to act for that organization.
Accounts and authorized use
You must provide accurate account information, protect your sign-in credentials, and use HelpDesk only for lawful support operations. Your organization is responsible for deciding which people may access its tickets and mailboxes, assigning appropriate roles, and promptly removing access when it is no longer needed. You must not use the service to send spam, access another organization’s data without authorization, disrupt the service, or violate another person’s rights.
Your content and customer information
Your organization retains responsibility for the support messages, attachments, contact details, and other content it submits to or receives through HelpDesk (“Your Content”). You authorize HEXA INFO SOFT to process Your Content as needed to provide, maintain, secure, and support HelpDesk under these Terms and the Privacy Policy. Your organization is responsible for giving its customers and staff any notices and obtaining any permissions required for its use of HelpDesk.
Google Workspace and Gmail connection
An authorized organization administrator may connect a Google mailbox using Google’s OAuth flow. Connecting a mailbox grants HelpDesk access to the permissions shown in Google’s consent screen. Once activated, HelpDesk can read new inbox messages to create tickets and send ticket replies from the connected mailbox. The organization is responsible for choosing the correct mailbox and controlling who may send replies. It may pause or disconnect the mailbox in HelpDesk; it can also revoke access from the Google account. Disconnecting does not automatically delete tickets or attachments previously created from mailbox messages.
Google services are provided by Google under Google’s own terms and policies. HEXA INFO SOFT is not affiliated with or endorsed by Google. Our handling of Google user data is described in the Privacy Policy.
Service changes and availability
We may maintain, update, or change HelpDesk to improve its operation and security. We may temporarily interrupt access for maintenance or to address security or operational problems. We will use reasonable efforts to communicate material changes that affect customers. Unless a separate written agreement says otherwise, we do not guarantee a specific uptime percentage or support response time.
Suspension and termination
We may suspend access when reasonably necessary to address a security issue, unlawful use, nonpayment under an applicable agreement, or a material breach of these Terms. Your organization may stop using HelpDesk and disconnect its mailbox. Following termination, handling and deletion of stored ticket data will follow the Privacy Policy and any applicable written agreement. Following account suspension or contract termination, the organization may request an export of its HelpDesk data. HEXA INFO SOFT will make the data available for export and delete it within seven calendar days of suspension or termination, except where retention is required by law.
Ownership
HEXA INFO SOFT and its licensors retain their rights in HelpDesk. Your organization retains its rights in Your Content. These Terms give you permission to use the service while your access is authorized; they do not transfer ownership of the software or your content.
Responsibility and limitations
Each party remains responsible for its own acts and omissions under applicable law and any separate written agreement.
Warranties: HEXA INFO SOFT will provide HelpDesk with reasonable care and skill. Except as expressly stated in these Terms or required by law, the service is provided without a guarantee that it will be uninterrupted or error-free.
Liability: To the extent permitted by law, HEXA INFO SOFT’s total liability relating to HelpDesk will not exceed the fees paid or payable for the service during the 12 months before the claim, or subscription amount, whichever is greater. This limit does not apply where liability cannot lawfully be limited.
Indemnity: The customer will indemnify HEXA INFO SOFT against third-party claims arising from content the customer submits, unlawful use of HelpDesk, or a breach of these Terms, except to the extent caused by HEXA INFO SOFT.
Disputes: The parties will first attempt to resolve disputes through good-faith discussions for 30 days. If a dispute remains unresolved, the laws of [jurisdiction] will apply, and the courts in [city/state] will have jurisdiction, subject to applicable law.
Changes to these Terms
We may update these Terms. We will post the revised version at this URL with a new effective date and give notice of material changes where appropriate. Continued use after the changes take effect indicates acceptance, to the extent permitted by applicable law.
Contact
Questions about these Terms may be sent to hardik.b.soni@gmail.com.
HEXA INFO SOFT, proprietor Hadik Soni